Terms of Service

These Terms of Service (“Terms”) govern your access to and use of The Website Guy (the “Service”), operated by Registered business name not published yet (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Website Guy provides software that lets a business (“you”, the “Business”) create a booking website, take online bookings and payments, manage services and staff, and send marketing communications to its own customers. We provide the software; the Business is responsible for the content of its website, the services it offers, and its relationship with its own customers.

2. Accounts

• You must provide accurate account details and keep them up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for your team members’ use of the Service under access you grant them.

3. Plans, trials, billing and cancellation

• Paid plans are billed monthly in advance at the price shown when you subscribe. Prices are in GBP and exclusive of any taxes unless stated otherwise.
• Free trial. Where a free trial is offered, it applies to the Starter plan only and once per Business. If you do not cancel before the trial ends, we will charge the plan fee to your payment method and your subscription continues. Upgrading to a paid plan during a trial ends the trial immediately and starts billing at the higher plan’s price.
• Cancellation. You may cancel at any time; cancellation takes effect at the end of your current billing period and you keep access until then. We do not provide refunds for partial periods except where required by law.
• Changes. We may change plan prices or features on reasonable notice; changes apply from your next billing period.
• Payments are processed by Stripe. We do not store your full card details. Your use of Stripe is subject to Stripe’s terms.
• Payments that your own customers make for bookings settle to the Business’s own connected Stripe account. We do not take a commission on those payments; standard Stripe processing fees apply and are payable by the Business.

4. Acceptable use

You agree not to, and not to allow anyone to:

• use the Service for anything unlawful, fraudulent, or harmful;
• upload or publish content that is illegal, infringing, defamatory, obscene, or that you do not have the right to use;
• send unlawful, deceptive, or unsolicited marketing, or breach any marketing or spam laws;
• attempt to gain unauthorised access to, disrupt, reverse-engineer, or overload the Service;
• resell or provide the Service to third parties except as intended (running your own business on it).

5. Your content and your customers’ data

You retain ownership of the content you upload (text, images, and your business information). You grant us a licence to host, process, and display that content solely to provide the Service. You are responsible for having the rights to any content you upload and for its accuracy and legality.

In respect of the personal data of your own customers (for example, people who book with you), you are the data controller and we act as your data processor. Our handling of personal data is described in our Privacy Policy. The terms on which we process it are in section 6, which forms the written contract required by Article 28 of the UK GDPR.

6. Data processing terms

This section applies whenever we process personal data on your behalf. It is the data processing agreement required by Article 28 of the UK GDPR, and it prevails over anything inconsistent elsewhere in these Terms.

What we process, and why. Subject matter: providing the Service. Duration: for as long as your account is open, plus the retention periods in our Privacy Policy. Nature and purpose: hosting, storing, transmitting and displaying the data so your bookings, shop, emails and website work. Types of personal data: names, email addresses, phone numbers, delivery addresses, booking and order records, and anything else you or your customers enter. Categories of data subject: your customers, your staff, and you.

Your obligations. You are the controller. You confirm that you have a lawful basis for the personal data you put into the Service, that you have given your own customers the information the law requires, and that your instructions to us are lawful. You are responsible for the accuracy and legality of the data you or your customers enter.

Our obligations.We will: (a) process personal data only on your documented instructions, of which these Terms and your use of the Service are the instructions — including as regards any transfer outside the UK — unless required otherwise by law, in which case we will tell you first unless the law forbids it; (b) ensure everyone authorised to process it is under a duty of confidence; (c) take the technical and organisational security measures required by Article 32; (d) not engage a sub-processor without the authorisation below, impose equivalent obligations on any we do engage, and remain fully responsible to you for their performance; (e) taking account of the nature of the processing, assist you by appropriate measures in responding to requests from data subjects; (f) assist you with security, breach notification, data protection impact assessments and prior consultation; (g) at your choice, delete or return the personal data at the end of the Service, and delete existing copies, except where we must keep it by law; and (h) make available the information needed to demonstrate compliance with this section, and allow for and contribute to audits, on the terms below.

If we think an instruction is unlawful. We will tell you promptly if, in our opinion, something you have instructed us to do would breach data protection law. We may pause that particular instruction until it is resolved, without pausing the rest of the Service.

Audits.You may audit our compliance with this section once in any twelve-month period, on thirty days’ written notice, during normal business hours, without unreasonably disrupting the Service, and subject to confidentiality. We will answer a reasonable written questionnaire first, and an on-site inspection only applies where that genuinely leaves your question unanswered. You bear your own costs, and ours where an audit goes beyond a questionnaire. A regulator with the power to audit us may do so without these limits.

Costs of assistance.The help described in (e) and (f) is free where the Service already does it — a data subject can remove their own details themselves, and the dashboard shows you what you hold. Where you ask for work beyond that, we may charge our reasonable costs, having told you before we start.

Sub-processors.You give us general authorisation to use the following: Supabase (database and file storage), Resend (email delivery), Vercel (hosting), and Anthropic (the AI drafting features). Where you turn on browser notifications, your browser’s push service (Google, Mozilla or Apple, depending on the browser) transmits them to your device; those messages are encrypted with your device’s own keys and the push service cannot read them.

Stripe is not simply a sub-processor. For payment processing, fraud prevention and its own regulatory obligations it acts as a controller in its own right, deciding those things for itself rather than on our instructions; it acts as a processor only where its own data processing agreement says it processes on our behalf. Your use of Stripe is governed by its terms and privacy policy alongside these Terms, and where you take payments yourself you have your own direct relationship with them.

Changing them.We will give you at least fourteen days’ notice before adding or replacing a sub-processor. If you have a reasonable data protection objection, tell us within that period and we will work with you in good faith to find an alternative. If we can’t, you may end your subscription without penalty and we will refund the unused part of the period you have paid for.

Where the data goes. Where it sits and who we contract with are two different things, and both matter. The database, logins and files sit in Ireland, which the UK recognises as offering equivalent protection, but the company behind them is based in Singapore, which is covered by the UK Addendum to the standard contractual clauses in our agreement with them. The application runs in the United Kingdom, though our hosting provider is a US company. Stripe, Resend and Anthropic process data in the United States. Our hosting provider and all three of those are certified under the UK Extension to the EU–US Data Privacy Framework, and each has standard contractual clauses with us underneath, so protection does not lapse if that certification changes. We will tell you if this picture changes materially, and you can ask us for a copy of any of those safeguards.

Breaches. We will tell you without undue delay after becoming aware of a personal data breach affecting data we process for you, with the information you need to meet your own notification duties.

7. Selling through your shop

Where you use the shop, you are the seller and the contract for those goods is between you and your customer. We provide the software; we are not a party to that sale, do not hold the money, and take no commission on it. Payments settle directly into your own connected Stripe account.

Your legal obligations as the seller. Selling to consumers at a distance in the UK carries duties that fall on you, not us — telling buyers the total price including delivery, your identity and address, the delivery timescale and their right to cancel before they pay; honouring the statutory cancellation period; refunding within the statutory time; and meeting your obligations on goods that are faulty or not as described. Our software helps you meet several of these, but the responsibility is yours, and you are responsible for what you list and sell.

Refunds, cancellations and disputes are between you and your customer. You decide them and you fund them, out of your own Stripe balance. We may provide tools to issue a refund, but doing so does not make us a party to it.

If we are charged for your sale. If a refund, chargeback, dispute, fine or other amount arising from your sales is debited from us — for example because your connected account has insufficient funds and Stripe recovers the shortfall from the platform — you agree to reimburse us that amount in full. We may set it off against any money we hold or owe you, or charge it to the payment method on your subscription.

8. Referring others (Refer & earn)

Anyone with an account can share a referral link. If a business signs up through your link and pays for the Pro plan, you earn a commission for each month they stay on it; if a developer signs up through your link, you earn a flat monthly amount while their subscription is paid. The current rates are shown on your Refer & earn page and may change for future referrals, but a change never alters commission you have already earned. Starter referrals and free trials earn nothing — you are paid when a referral actually pays.

You need somewhere to be paid. Commissions are paid to a Stripe account you connect yourself. You can share your link and start earning before connecting one — commissions accrue in the meantime and are paid automatically the moment your account is set up.

Unclaimed commission expires after 90 days. Each commission is held for 90 days from the day it is earned. If you have still not connected an account that can receive payouts by then, that commission can no longer be claimed. We will email you when you first earn something we cannot send, again 30 days before the deadline, and again 7 days before it — and nothing is ever forfeited unless those warnings were actually sent to you. If we cannot reach you, or the delay is on our side, the money keeps waiting. Connecting an account at any point before the deadline releases everything still held.

Commission can be reversed. If the payment that earned a commission is later refunded or charged back, that commission is reversed — from your balance if it has not been paid out, or from your connected account if it has. You cannot earn commission on your own accounts, and we may withhold or reverse commission we reasonably believe arises from misleading promotion, spam, or attempts to game the programme.

9. AI-generated content

Some features use artificial intelligence to help draft website copy, designs, or emails. AI output can be inaccurate or unsuitable — you are responsible for reviewing, editing, and approving anything you publish or send. We make no warranty that AI-generated content is accurate, original, or fit for any particular purpose.

10. Third-party services

The Service relies on third parties (for example, payment, hosting, email, and AI providers). We are not responsible for those third parties’ services, and your use of features that depend on them may be subject to their terms.

11. Availability

We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and may perform maintenance, from time to time.

12. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if payment fails and is not resolved, or if required by law. You may stop using the Service at any time. On termination, your right to use the Service ends; we may delete your data after a reasonable period, subject to our Privacy Policy and legal obligations.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Nothing in these Terms limits any rights you have that cannot be limited by law.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, or for loss of profits, revenue, data, or goodwill. Our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or for fraud).

15. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your content, your use of the Service in breach of these Terms, or your relationship with your own customers.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local law provides otherwise.

18. Contact

Questions about these Terms? Contact us at Contact address not published yet or Postal address not published yet.