Terms of Service

These Terms of Service (“Terms”) govern your access to and use of The Website Guy (the “Service”), operated by [YOUR REGISTERED BUSINESS OR TRADING NAME] (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

The Website Guy provides software that lets a business (“you”, the “Business”) create a booking website, take online bookings and payments, manage services and staff, and send marketing communications to its own customers. We provide the software; the Business is responsible for the content of its website, the services it offers, and its relationship with its own customers.

2. Accounts

• You must provide accurate account details and keep them up to date.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for your team members’ use of the Service under access you grant them.

3. Plans, trials, billing and cancellation

• Paid plans are billed monthly in advance at the price shown when you subscribe. Prices are in GBP and exclusive of any taxes unless stated otherwise.
• Free trial. Where a free trial is offered, it applies to the Starter plan only and once per Business. If you do not cancel before the trial ends, we will charge the plan fee to your payment method and your subscription continues. Upgrading to a paid plan during a trial ends the trial immediately and starts billing at the higher plan’s price.
• Cancellation. You may cancel at any time; cancellation takes effect at the end of your current billing period and you keep access until then. We do not provide refunds for partial periods except where required by law.
• Changes. We may change plan prices or features on reasonable notice; changes apply from your next billing period.
• Payments are processed by Stripe. We do not store your full card details. Your use of Stripe is subject to Stripe’s terms.
• Payments that your own customers make for bookings settle to the Business’s own connected Stripe account. We do not take a commission on those payments; standard Stripe processing fees apply and are payable by the Business.

4. Acceptable use

You agree not to, and not to allow anyone to:

• use the Service for anything unlawful, fraudulent, or harmful;
• upload or publish content that is illegal, infringing, defamatory, obscene, or that you do not have the right to use;
• send unlawful, deceptive, or unsolicited marketing, or breach any marketing or spam laws;
• attempt to gain unauthorised access to, disrupt, reverse-engineer, or overload the Service;
• resell or provide the Service to third parties except as intended (running your own business on it).

5. Your content and your customers’ data

You retain ownership of the content you upload (text, images, and your business information). You grant us a licence to host, process, and display that content solely to provide the Service. You are responsible for having the rights to any content you upload and for its accuracy and legality.

In respect of the personal data of your own customers (for example, people who book with you), you are the data controller and we act as your data processor. Our handling of personal data is described in our Privacy Policy. The terms on which we process it are in section 6, which forms the written contract required by Article 28 of the UK GDPR.

6. Data processing terms

This section applies whenever we process personal data on your behalf. It is the data processing agreement between us, and it prevails over anything inconsistent elsewhere in these Terms.

What we process, and why. Subject matter: providing the Service. Duration: for as long as your account is open, plus the retention periods in our Privacy Policy. Nature and purpose: hosting, storing, transmitting and displaying the data so your bookings, shop, emails and website work. Types of personal data: names, email addresses, phone numbers, delivery addresses, booking and order records, and anything else you or your customers enter. Categories of data subject: your customers, your staff, and you.

Our obligations. We will: (a) process personal data only on your documented instructions, of which these Terms and your use of the Service are the instructions, unless required otherwise by law, in which case we will tell you first unless the law forbids it; (b) ensure everyone authorised to process it is under a duty of confidence; (c) take appropriate technical and organisational security measures; (d) not engage a sub-processor without the authorisation below, and impose equivalent obligations on any we do engage; (e) taking account of the nature of the processing, assist you in responding to requests from data subjects; (f) assist you with security, breach notification and data protection impact assessments; (g) at your choice, delete or return the personal data at the end of the Service, except where we must keep it by law; and (h) make available the information needed to demonstrate compliance and allow for audits.

Sub-processors. You authorise us to use the following, and to replace them on notice: Supabase (database and file storage), Stripe (payments), Resend (email delivery), Vercel (hosting), and Anthropic (the AI drafting features). Some of these process data outside the UK; where they do, we rely on the transfer safeguards those providers put in place.

Breaches. We will tell you without undue delay after becoming aware of a personal data breach affecting data we process for you, with the information you need to meet your own notification duties.

7. AI-generated content

Some features use artificial intelligence to help draft website copy, designs, or emails. AI output can be inaccurate or unsuitable — you are responsible for reviewing, editing, and approving anything you publish or send. We make no warranty that AI-generated content is accurate, original, or fit for any particular purpose.

8. Third-party services

The Service relies on third parties (for example, payment, hosting, email, and AI providers). We are not responsible for those third parties’ services, and your use of features that depend on them may be subject to their terms.

9. Availability

We aim to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and may perform maintenance, from time to time.

10. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if payment fails and is not resolved, or if required by law. You may stop using the Service at any time. On termination, your right to use the Service ends; we may delete your data after a reasonable period, subject to our Privacy Policy and legal obligations.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. Nothing in these Terms limits any rights you have that cannot be limited by law.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, or for loss of profits, revenue, data, or goodwill. Our total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or for fraud).

13. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your content, your use of the Service in breach of these Terms, or your relationship with your own customers.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will take reasonable steps to notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local law provides otherwise.

16. Contact

Questions about these Terms? Contact us at [legal@your-domain.com] or [YOUR BUSINESS ADDRESS].